Food & Beverage – Guest Experience
Designed for individuals who enjoy working with people in fast-paced hospitality environments, this course prepares participants for customer-facing roles within airport restaurants, cafés, lounges, and concessions. Participants develop strong guest service, communication, and operational skills while following a clear career pathway from entry-level positions to restaurant leadership. Job readiness, resume development, and interview preparation are included to help participants confidently enter the workforce.
Whether you're interested in welcoming guests, delivering exceptional dining experiences, or leading hospitality teams, this course provides the skills and foundation needed to build a successful career in airport food and beverage service.
In this course, participants will:
Learn the fundamentals of food safety, sanitation, and health regulation compliance
Build exceptional customer service, communication, and teamwork skills
Understand front-of-house operations, guest engagement, and service recovery techniques
Explore opportunities in airport restaurants, cafés, lounges, and concession operations
Develop time management, professionalism, and leadership readiness
Receive guidance on resume development, interviewing, and career preparation
Career Pathway: Food & Beverage – Guest Experience
Graduates of this program can pursue a variety of guest service and hospitality careers while advancing through the Airport Hospitality Academy career pathway.
| Level | Typical Roles | Estimated Timeframe |
|---|---|---|
| Entry Level (100) | Host, Server, Bartender | 0–6 Months |
| Supervisor (200) | Lead / Trainer | 6 Months – 1 Year |
| Assistant Manager (300) | Service Manager, Assistant Manager | 1 – 18 Months |
| Manager / AGM (400) | Brand Manager | 18 Months – 3 Years |
| GM / Multi-Unit (500) | General Manager | 3+ Years |
From Guest Service to Hospitality Leadership
The Food & Beverage – Guest Experience program is designed to help participants build both customer service excellence and leadership skills. Beginning as a Host, Server, or Bartender, graduates can advance through supervisory and management positions while gaining experience in guest relations, team leadership, and restaurant operations.
Whether you're starting your first hospitality role or working toward leading an airport dining operation, this course provides the practical knowledge, hands-on experience, and career support needed to succeed in airport hospitality—and beyond.