Designed for those interested in airport retail, this course builds skills in merchandising,
sales, customer service, and inventory management. Participants gain hands-on
knowledge of airport store operations and explore paths from sales associate to
leadership roles—all while receiving support with job prep and professional development.

In this course, participants will:

• Learn the fundamentals of airport retail operations and sales techniques

• Understand inventory management, product placement, and visual merchandising

• Build customer service, upselling, and interpersonal skills

• Explore roles in fashion, duty-free, convenience, and specialty retail

• Gain exposure to airport-specific POS systems and operational procedures

• Receive guidance on resumes, interviews, and professional presentation

Whether you’re starting on the sales floor or aiming for a leadership role, this course sets you up for success in airport retail—and beyond.