Retail Management & Sales
Designed for individuals interested in culinary operations and behind-the-scenes food service, this course prepares participants for fast-paced kitchen environments within airport restaurants, cafés, lounges, and concession facilities. Participants develop practical cooking, food preparation, sanitation, and kitchen coordination skills while following a structured career pathway from entry-level kitchen positions to culinary leadership. The program also includes job readiness support to help participants launch successful careers.
Whether you're interested in food preparation, kitchen management, or leading culinary teams, this course provides the technical knowledge and operational foundation needed to succeed in airport food service.
In this course, participants will:
Learn the fundamentals of airport retail operations and effective sales techniques
Understand inventory management, product placement, and visual merchandising
Build customer service, upselling, and interpersonal communication skills
Explore opportunities in fashion, duty-free, convenience, and specialty retail environments
Gain exposure to airport-specific POS systems and operational procedures
Receive guidance on resume development, interviewing, and professional presentation
Career Pathway: Retail Management & Sales
Graduates of this program can pursue a variety of retail career opportunities and advance into supervisory and management positions through the Airport Hospitality Academy career pathway.
| Level | Typical Roles | Estimated Timeframe |
|---|---|---|
| Entry Level (100) | Retail Sales Associate | 0–6 Months |
| Supervisor (200) | Lead / Trainer | 6 Months – 1 Year |
| Assistant Manager (300) | Assistant Manager | 1 – 18 Months |
| Manager / AGM (400) | Brand Manager / Assistant General Manager | 18 Months – 3 Years |
| GM / Multi-Unit (500) | General Manager | 3+ Years |
From Sales Floor to Store Leadership
The Retail Management & Sales program is designed to help participants build both operational and leadership skills. Starting as a Retail Sales Associate, graduates can progress through supervisory and management roles while gaining experience in customer engagement, team leadership, merchandising, and business operations.
Whether you're beginning your first retail role or working toward managing a retail operation, this course provides the knowledge, practical experience, and career support to help you succeed in airport retail—and beyond.